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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Priscilla Parker

April 23, 2026

5  out of  5
rating by Priscilla Parker
"I have had a partnership with this office for over 20 years and the plans and service is excellent!"
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clark taylor

April 20, 2026

5  out of  5
rating by clark taylor
"Sue is a great agent. Very helpful with any questions or concerns you may have. Friendly and considerate of your needs. Thanks Sue"
We responded:
"Thank you for your review Clark, we agree Sue is great and takes pride in assisting our customers "
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Deb Schadt

April 18, 2026

5  out of  5
rating by Deb Schadt
"James Fread and his wonderful staff are incredible! We have multiple policies including home owners and auto. They have worked with our family to get the best value and most comprehensive coverage. He is always accessible and attentive. We highly recommend James for any and all insurance needs."
We responded:
"Thank you, Deb. Knowing and serving you and Bill has been a great pleasure and honor for the entire agency. We’re glad we could help you when your prior carrier wanted to drop you. and it’s a privilege to take care of your insurance needs. Wishing you guys all the best always."
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Gina Gladstone

April 16, 2026

5  out of  5
rating by Gina Gladstone
"Five stars for James Fred, State Farm Insurance Agency! I truly appreciate the personalized service and the way they make me feel like a valued customer, not just one of many. Everyone in the office is helpful, informative, and professional, and James Fred personally has been exceptional. I always get my questions answered immediately and accurately, and I genuinely hang up the phone smiling. Outstanding service all around!"
We responded:
"Thank you so much for the review Gina. It’s always been a pleasure to serve you and it’s always fun to talk to you. Having customers like you makes do an insurance worthwhile. We appreciate you and look forward to serving you in the future! "
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Amy Garcia

April 15, 2026

5  out of  5
rating by Amy Garcia
"I love this office! I have been with this office for over 20 years and they continue to exceed my expectations. Anytime I have a question or an issue they are quick to respond and come up with a solution. James is very personable and really wants to help. I would absolutely recommend this office!"
We responded:
"Thank you so so much for your review Amy, I’ve really been enjoying being your agent for the last 20 years. The people are the best part of the insurance industry and I’m happy to have you as a customer. Looking forward to the next 20 years! "
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karen colson

April 15, 2026

5  out of  5
rating by karen colson
"In the crazy insurance world that is California now, the people at James Fread still go the extra mile to provide customer service and proper insurance to fit your needs...great office!"
We responded:
"Thank you your statement means a lot to us. It is a crazy insurance market, but we’re all in it together we love helping our customers navigate through it. "
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julian valdez

April 14, 2026

5  out of  5
rating by julian valdez
"I was talking with Missy and she always help me to everything."
We responded:
"Missy is fantastic and takes pride in helping our customers, Thank You for the review!"
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Aaditya Prakash

April 3, 2026

5  out of  5
rating by Aaditya Prakash
"5/5 Stars - Highly Recommended! I had an amazing experience working with James Fread’s State Farm office. Steven was incredible to work with—he was extremely fast, responsive, and made the entire process seamless. He helped me bundle my property and car insurance for a great price without any hassle. If you want top-tier service and quick turnarounds, definitely reach out to Steven and the team!"
We responded:
"Thank You! For taking the time to write this review , we appreciate your feedback and look forward to serving you! "
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Ryan Willis

April 1, 2026

4  out of  5
rating by Ryan Willis
"Office is very responsive and helpful. I had a very good experience with their agent Steven Mulligan who helped answer my questions."
We responded:
"Thanks for your feedback Ryan glad you a good experience with Steve"
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Hernan Lopez

April 1, 2026

5  out of  5
rating by Hernan Lopez
"Getting car insurance here was awesome. It was super fast and easy, and I got the best rates!"
We responded:
"Thank You Hernan! Glad we got you a great rate and service to match! Thanks "
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Surf Board Wave

March 23, 2026

5  out of  5
rating by Surf Board Wave
"Since switching to State Farm I feel in good hands! My agent Janelle is very nice & I get to speak with her when I need questions answered it gives me more a one on one conversation with the same person instead of different agents each time that makes you not important. Best choice ever switching to STATE FARM"
We responded:
"Thank You! Janelle is great much better than a 1-800 line to nowhere! "
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alex lopez

March 13, 2026

5  out of  5
rating by alex lopez
"Great staff helpful folks, can't ask for more. Thank you Missy very much"
We responded:
"Thank You Alex! Missy is a great addition to the team and we appreciate your feedback"
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Kimmy Patelly

March 6, 2026

5  out of  5
rating by Kimmy Patelly
"Great customer service provided by Maricela. She has always been helpful. I would recommend her for anything you might need help with. Thank you, Maricela!"
We responded:
"Thank YOU Kimmy appreciate the feedback, we agree Maricela is great and look forward to helping you in the future!"
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Jolene De Oliveira

February 27, 2026

5  out of  5
rating by Jolene De Oliveira
"Everyone hates to have to get insurance but it’s so needed especially for the unexpected that’s why I choose State Farm with James Fread! Maricela is the best she always makes sure that my policies are clear and created around my lifestyle and what is best. I feel secure and confident knowing that I don’t have to worry about the unexpected cause an accident is just that!! I know I will be taken care of with no worries or stress in those times that may be scary or overwhelming. I ca count on Maricela with State Farm! Thank you!"
We responded:
"I agree insurance can be annoying until there’s a claim and when that happens (hopefully never), we’ll be here for you! Maricela is great and we’re happy to have her on the team. Let us know if we can help you with any additional needs in the future."
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Gustavo P

February 26, 2026

5  out of  5
rating by Gustavo P
"This State Farm Office is great! Sue was wonderful to work with. She helped me navigate a Fair Plan policy application with ease. I would highly recommend working with James and Sue!"
We responded:
"Thank you, Gustavo. Really appreciate the feedback and the opportunity to help you with your beautiful property. See you around the neighborhood."
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Rick Marquez

February 25, 2026

5  out of  5
rating by Rick Marquez
"I’ve had such a great experience with my State Farm agent and their team. Everyone in the office is always friendly, welcoming, and quick to respond whenever I need anything. They truly take care of me and make everything simple and stress-free. Maricela Nunez always helps me out and goes above and beyond to make sure all my questions are answered. She’s patient, professional, and you can tell she really cares about her clients. I have my home, auto, and life insurance with them, and they always remind me about important dates and updates so nothing ever slips through the cracks. It honestly gives me peace of mind knowing I’m in good hands. Highly recommend!"
We responded:
"Thank you, Rick. Your recommendation means a lot. We truly enjoyed taking care of your insurance needs over the years"
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Abraham Guerrero

February 25, 2026

5  out of  5
rating by Abraham Guerrero
"James Fread and his team are amazing. They always respond to my insurance needs promptly. I have been a long time customer. I highly recommend them."
We responded:
"Thanks for you feedback Abraham, it’s been a pleasure to serve your account. Looking forward to serving you many more years in the future "
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Chris Carr

February 25, 2026

5  out of  5
rating by Chris Carr
"All my interaction with State Farm has been outstanding! Missy always has resolved any issues very quickly with 100% accuracy. No going back ans forth. Missy, not only possessing excellent customer service skills, she makes you like family."
We responded:
"Thank you for your feedback and review, Missy is great and takes out a lot of pride in her job and taking care of customers "
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Manny

February 25, 2026

2  out of  5
rating by Manny
"Dealing with Marisela has been a nightmare. Initially, she refused to apply my vehicle discount, causing me to overpay for my six-month premium. Despite promising to follow up, she never called, forcing me to reach out myself. Even after I thought the issue was resolved, she failed to submit the refund request. When I followed up three weeks later (2/5/2025 and today is 2/25/25), she actually called me a liar—claiming the conversation never happened—until she checked her notes / email and realized I was right. This is Wawanesa customer service with State Farm prices."
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Ana Maria Medina

February 12, 2026

5  out of  5
rating by Ana Maria Medina
"State Farm and my agent Steven Mulligan have been exceptional! When my roof needed replacing, they were very professional and prompt with the claim and payout. I appreciate the yearly review of the home and auto policy as well as the savings with the discounts. I also appreciate their suggestions and advice when it comes to our policies. So grateful. Thank you!"
We responded:
"Thank you for your review Ana Maria can we do our best to make sure our customers are informed about their coverages and policies"
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Jackie K

February 10, 2026

5  out of  5
rating by Jackie K
"Thanks Sue for all your help on our insurance for our home."
We responded:
"You’re welcome, love helping our customers with homeowners insurnace "
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Gerald Cook

February 5, 2026

5  out of  5
rating by Gerald Cook
"We recently had a problem with payment of our California Fair Plan policy which we got through James Fread’s State Farm office. Susan Helems worked with us to figure out what had happened and what we needed to do. She patiently answered all my questions and her guidance was invaluable. We have used James Fread for all of our insurance needs for many many years and because of the great customer service will continue to do so in the future. Gerald and Joyce Cook"
We responded:
"Thank you Joyce we appreciate the feedback and have always enjoyed helping you "
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BOB FRANCY

February 2, 2026

5  out of  5
rating by BOB FRANCY
"James is a true Insurance Professional and has a great agency. I've worked with him for years. 5 Star treatment..."
We responded:
"Thanks Bob you are a pleasure to work with as well and appreciate your mentorship "
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Erika Martinez

January 7, 2026

5  out of  5
rating by Erika Martinez
"Just want to say how great Missy is! She has done so much to help me with my policy and continously followd up to make sure things went smooth. A big Thank you Missy!"
We responded:
"Thanks for your review Erika, we love having Missy on our team"
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Ashley Sosa

December 29, 2025

5  out of  5
rating by Ashley Sosa
"Susan helped me get a life insurance policy for my mom. Process was fast and easy. I appreciated how she followed up via email and answered all my questions. Super happy!"
We responded:
"Sue is the best thanks for trusting us with your mother’s life insurance!"