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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of R Jordan

R Jordan

August 6, 2026

5  out of  5
rating by R Jordan
"We just bought a car and just spoke with Jennifer to adjust our policy. She was so helpful and addressed our concerns regarding the new auto. Thank you for being so thorough, we appreciate you!"
We responded:
"Thank You!
Happy to have you as a customer and appreciate your review"
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Judy Nekvinda

August 4, 2026

5  out of  5
rating by Judy Nekvinda
"Just used my auto policy for an accident… glad to find out that all is covered and vehicles will be fixed . Commitment to communication is what this agency has going for them and Agent Jennifer. Did what was required online but still needed questions answered by a human. And Jennifer did that and reaffirmed that the process would work. It Did! Definitely a 5 star agency."
We responded:
"Thank you, Judy.
Really appreciate the feedback and review. We agree as everything moves toward digital and Ai humans are important. We will be here to serve your insurnace needs!

"
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Michele Graves

July 31, 2026

5  out of  5
rating by Michele Graves
"Thank you Steve for reaching out to us to review and update our insurance policies. You were caring, friendly and took the time to answer all our questions. You provided us with excellent customer service!! We will continue to do business with State Farm. We have always received wonderful service. Thank you again!"
We responded:
"Thank you for your feedback on Steve really happy he was able to answer questions. Our agency takes pride in our Customer service, thanks again for your review Michele"
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Mike Bartelt

July 24, 2026

5  out of  5
rating by Mike Bartelt
"We've been using James Fread's State Farm office for our home insurance for years, and recently bundled our auto insurance as well. Missy was a pleasure to work with throughout the process. She made everything easy, and the customer service was excellent. We're very happy with the experience and highly recommend this office."
We responded:
"Thank you, Mike. Yes, Missy has been a great addition to our team. Proud to serve your insurance needs and thank you for your service!"
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Roger Shogan

July 10, 2026

5  out of  5
rating by Roger Shogan
"I have been with James Fread State Farm Insurance for over 5 years now. Excellent service team there to support you at all times. Jennifer is amazing at her job!"
We responded:
"Thanks for the review, Roger. It’s been a pleasure to be your agent. We take a lot of pride and delivering good service and Jennifer is an amazing addition to our team"
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Michael Jusino

June 27, 2026

5  out of  5
rating by Michael Jusino
"My state farm agent, Steve Mulligan, has been a fantastic insurance agent. He helped me navigate my home and auto insurance with ease, making the entire process smooth and stress-free. Even when I sold my home or bought a new car, it was so easy to call him up and review/cancel the policy. I really appreciate his professional guidance and the amazing job he does for his clients!"
We responded:
"Thank you, Micheal. We appreciate the review. Steven is fantastic happy he is on our team."
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robert maytlis

June 25, 2026

5  out of  5
rating by robert maytlis
"Today I spoke with Jennifer she was so helpful and made it painless. I didn't have to repeat myself today's standards people don't have high expectations because if you do you'll be disappointed. If I was the undercover Boss calling to see how my employees were doing, Jennifer gets a raise today in two 👍 thank you!"
We responded:
"Haha love the undercover boss reference Robert, Jennifer really is great and I’m happy to have her on the team

Thanks for review and feedback, we appreciate you!"
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Sheri Conger-McSwain

June 19, 2026

5  out of  5
rating by Sheri Conger-McSwain
"Sue is always very responsive and extremely personable. I recommend this agency highly."
We responded:
"Thank You Sheri, we appreciate the recommendation. Sue is great and love having her in the team!"
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Richard Allinson

June 18, 2026

5  out of  5
rating by Richard Allinson
"Very helpful with all of your insurance requirements. Excellent service! Highly recommend!"
We responded:
"Thank You Richard, we love serving our customers and helping them with their insurance!
"
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Mari Waldron

June 16, 2026

5  out of  5
rating by Mari Waldron
"James and his associates have taken great care of me for decades. I never trouble getting through and always get answers quickly. I would recommend them."
We responded:
"Thank You Mari, it’s our pleasure to assist you and serve your insurnace needs. Looking forward to doing so in the years ahead, appreciate the review"
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Stephanie Maynard

June 15, 2026

5  out of  5
rating by Stephanie Maynard
"Sue got me into a low monthly payment for California drivers for food delivery. Ty."
We responded:
"Thanks for the review, Stephanie we pride ourselves on being food delivery risk experts. Sue is great if you know anyone else doing food delivery, please send them over. We have a referral program."
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karin van valkenberg

June 2, 2026

5  out of  5
rating by karin van valkenberg
"Susan was very helpful answering questions about specific insurance issues. She was pleasant and knowledgeable."
We responded:
"Thank You Karin, Susan has an extensive insurnace background and I couldn’t be happier she is on our team.

Thanks for the review and feedback, I’ll be sure to share with Sue!"
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Kevin Smead

June 1, 2026

5  out of  5
rating by Kevin Smead
"Helpful. Nice!"
We responded:
"Thank you Kevin, always a pleasure to help and serve. Appreciate the review- take care!"
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Rick Yacko

May 27, 2026

5  out of  5
rating by Rick Yacko
"This was my first time dealing with Susan and she was awesome! Extremely helpful and went the extra mile to make sure my questions were answered."
We responded:
"Thank You Rick, Sue was an underwriter before coming to work with us so she leaves no stone unturned! Thank You for your review and I’m happy to hear you had a wonderful experience "
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Isaac

April 28, 2026

5  out of  5
rating by Isaac
"Sue helped me through the insurance signup process, and I really appreciate her support. She was patient, clear, and made everything easy to understand. The whole process felt smooth because of her guidance. Thank you, Sue!"
We responded:
"Thank you for your review Isaac. Sue is a rockstar and we are very happy to have her on the team. Glad she made the process easy for you


"
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Priscilla Parker

April 23, 2026

5  out of  5
rating by Priscilla Parker
"I have had a partnership with this office for over 20 years and the plans and service is excellent!"
We responded:
"Thank you, Priscilla. We’re looking forward to another 20!"
Profile photo of Deb Schadt

Deb Schadt

April 18, 2026

5  out of  5
rating by Deb Schadt
"James Fread and his wonderful staff are incredible! We have multiple policies including home owners and auto. They have worked with our family to get the best value and most comprehensive coverage. He is always accessible and attentive. We highly recommend James for any and all insurance needs."
We responded:
"Thank you, Deb. Knowing and serving you and Bill has been a great pleasure and honor for the entire agency. We’re glad we could help you when your prior carrier wanted to drop you. and it’s a privilege to take care of your insurance needs. Wishing you guys all the best always."
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Amy Garcia

April 15, 2026

5  out of  5
rating by Amy Garcia
"I love this office! I have been with this office for over 20 years and they continue to exceed my expectations. Anytime I have a question or an issue they are quick to respond and come up with a solution. James is very personable and really wants to help. I would absolutely recommend this office!"
We responded:
"Thank you so so much for your review Amy, I’ve really
been enjoying being your agent for the last 20 years.

The people are the best part of the insurance industry and I’m happy to have you as a customer. Looking forward to the next 20 years!


"
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karen colson

April 15, 2026

5  out of  5
rating by karen colson
"In the crazy insurance world that is California now, the people at James Fread still go the extra mile to provide customer service and proper insurance to fit your needs...great office!"
We responded:
"Thank you your statement means a lot to us. It is a crazy insurance market, but we’re all in it together we love helping our customers navigate through it.
"
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julian valdez

April 14, 2026

5  out of  5
rating by julian valdez
"I was talking with Missy and she always help me to everything."
We responded:
"Missy is fantastic and takes pride in helping our customers, Thank You for the review!"
Profile photo of Ryan Willis

Ryan Willis

April 1, 2026

4  out of  5
rating by Ryan Willis
"Office is very responsive and helpful. I had a very good experience with their agent Steven Mulligan who helped answer my questions."
We responded:
"Thanks for your feedback Ryan glad you a good experience with Steve"
Profile photo of Hernan Lopez

Hernan Lopez

April 1, 2026

5  out of  5
rating by Hernan Lopez
"Getting car insurance here was awesome. It was super fast and easy, and I got the best rates!"
We responded:
"Thank You Hernan! Glad we got you a great rate and service to match! Thanks "
Profile photo of alex lopez

alex lopez

March 13, 2026

5  out of  5
rating by alex lopez
"Great staff helpful folks, can't ask for more. Thank you Missy very much"
We responded:
"Thank You Alex! Missy is a great addition to the team and we appreciate your feedback"
Profile photo of Kimmy Patelly

Kimmy Patelly

March 6, 2026

5  out of  5
rating by Kimmy Patelly
"Great customer service provided by Maricela. She has always been helpful. I would recommend her for anything you might need help with.
Thank you, Maricela!"
We responded:
"Thank YOU Kimmy appreciate the feedback, we agree Maricela is great and look forward to helping you in the future!"
Profile photo of Jolene De Oliveira

Jolene De Oliveira

February 27, 2026

5  out of  5
rating by Jolene De Oliveira
"Everyone hates to have to get insurance but it’s so needed especially for the unexpected that’s why I choose State Farm with James Fread! Maricela is the best she always makes sure that my policies are clear and created around my lifestyle and what is best. I feel secure and confident knowing that I don’t have to worry about the unexpected cause an accident is just that!! I know I will be taken care of with no worries or stress in those times that may be scary or overwhelming. I ca count on Maricela with State Farm! Thank you!"
We responded:
"I agree insurance can be annoying until there’s a claim and when that happens (hopefully never), we’ll be here for you!
Maricela is great and we’re happy to have her on the team. Let us know if we can help you with any additional needs in the future."